• Information about ticket refunds for the August 15 Hyogo show



Information about ticket refunds for the August 15 Hyogo show

Due to the typhoon No. 7, we would like to inform you about the refund of tickets for “TOMOHISA YAMASHITA ARENA TOUR 2023 -Sweet Vision-” on Tuesday, August 15 at World Hall, Hyogo, which was postponed.

Postponed show
August 15, 2023 (Tue) Doors open 17:00 Concert begins 18:00 at World Hall, Hyogo

Substitution show
August 16, 2023 (Wed) Doors open 12:30 Concert begins 13:30 at World Hall, Hyogo

For those who are unfortunately unable to attend the substitution show, a refund of the ticket price will be issued. If you wish to receive a refund, please check the refund period and method below and complete the procedures within the period.

Please note that lost tickets, detached ticket stubs, and electronic tickets that have already been delivered will not be refunded.

Refund period
August 25 (Fri) 10:00 – September 3 (Sun) 23:59
Please note that refunds will not be available after the refund period.

Refund Method
The procedure differs depending on the method of ticket pickup.
Please confirm your pickup method and go to the following URL for the refund procedure.

Customers who have already issued tickets via MOALA Pocket application need to return the tickets to Cloak for refund procedure.
Please update the app to the latest version from the following store before returning the ticket to Cloak.

For iPhone users

For Android users

For inquiries, please contact us at