How to join
Tomohisa Yamashita’s official fan club Heart9 offers a lot of great benefits to its members, such as a fan magazine full of freshly taken photos and special interviews, greeting cards, birthday mails, and advance reservations for live tickets.
[Membership Benefits]
- Issuing of a digital membership card
- Access to the digital fan magazine (updated frequently)
- Receive digital greeting cards (frequently)
- Receive Birthday emails
- Access to members-only pages on the official fan club site
- Ticket pre-order sales
- Invitation to participate in members-only events
- Informative emails (frequent)
- Digital loyalty benefits (when you renew your membership)
[Annual Fee]
4,400 yen (tax included)
There is no admission fee.
[How to Join]
Please make sure to check the membership agreement and privacy policy by clicking “New Membership” on this website or “Click here to apply for membership” below.
Payment by credit card is the only method of payment for online enrollment.
For more details, please check the application page.
Click here for the “Heart9” membership application page.
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How to renew
Heart9 membership is valid for one year.
If you wish to renew your membership, please make sure to complete the procedure before the expiration date, either by credit card payment through the Heart9 members-only “MY PAGE” or by credit card payment through automatic renewal.
Please note that your membership will be automatically cancelled if you do not complete the renewal procedure (payment) before the membership expiration date.
For example: if your membership expires on March 31, 2022
→ You will be able to continue your membership from January 1, 2022 to March 31, 2022 at 23:59.
(1) To complete the renewal procedure on the Heart9 members-only “MY PAGE”.
◇ You can use your PC, tablet, or smartphone to complete renewal procedure 24 hours a day, from the first day of the month before your membership expires until the day your membership expires. (Payment methods other than credit card payment are subject to various fees).
◇ When your membership expires, the renewal notice will be displayed on your “MY PAGE”, and you will be asked to complete the renewal procedure by credit card (Visa, Mastercard, JCB, American Express).
(2) In the case of credit card payment by automatic renewal
◇ After logging in to “MY PAGE” for Heart9 members, please register your credit card from “Click here for automatic membership renewal” and apply.
◇ The deadline to apply for auto-renewal is the last day of the month before your membership expires. If you apply for automatic renewal after the first day of the month in which your membership expires, we will not be able to accept your application for automatic renewal for this year. Please use a different renewal method for this year. When your membership expires, you will be able to apply for automatic renewal for the following year.
◇ In addition to the above, you will be able to use your credit card to pay for the next year’s membership fee on the first day of the month in which your membership expires.
◇ If you have already applied for auto-renewal by credit card, please do not use any other method for renewal. In the case of a double deposit, we will refund your money after deducting the service charge.
◇ For those who have applied for auto-renewal, “Auto-renewal: valid” and “Next payment date” will be displayed under the membership expiration date on the member information page.
Attention!!
＊We will not accept any payment after the membership expiration date, even if you contact us. Please understand that all payments will be treated as new memberships in that case. If you are unable to make the payment within the deadline, please contact Heart9 in advance.
＊Please note that the membership fee cannot be refunded for cancellations or withdrawals after payment has been made.
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About automatic renewal (automatic credit card payment)
If you apply for auto-renewal, the next year’s membership fee will be automatically charged to your credit card on the first day of the month in which your membership expires.
If you wish to automatically renew your membership, you need to apply for it yourself from the Heart9 members-only “MY PAGE”. Registering your credit card alone will not automatically renew your membership, so please be sure to follow the instructions from “Click here for automatic membership renewal procedure” in “MY PAGE”.
●How to apply for automatic renewal
If you have already applied, “Click here to apply for automatic membership renewal” will not be displayed. You can apply for automatic membership renewal from “Click here to apply for automatic membership renewal” at the bottom of the page (if you have already applied, “Click here to apply for automatic membership renewal” will not be displayed).
Auto-renewal application deadline: The last day of the month prior to the month in which the membership expires
For example: if your membership expires on March 31, 2022
→ You will be able to apply for automatic renewal until 23:59 on February 28, 2022.
＊If the first day of the month in which your membership expires has passed, we will not be able to accept your application for automatic renewal for this year. Please use a different renewal method for this year. Once your membership expires, you will be able to apply for automatic renewal for the next year.
[If you have not yet registered a credit card]
please click the “+” icon on the right side of “Register a new credit card”, enter all the credit card information to be used for auto-renewal, and then follow steps (1) through (4) below to apply.
[If you have already registered a credit card]
please open your credit card information by clicking on the icon on the right of your credit card information to be used for auto-renewal, and follow the steps (1) to (4) below to apply.
(1) Check that your credit card information is correct
(2) Check the box at the bottom of your credit card information that says “Use this card for Heart9 auto-renewal,”
(3) Click “Register Card Information” or “Change Card Information,”
(4) Click “Auto-renewal Procedure,” and at the top of the page you will see “Your application for auto-renewal of membership has been completed.
＊Please be sure to check that the “Application Complete” message is displayed. If the procedure is interrupted, it may not have been completed properly.
＊When you apply for auto-renewal, “Auto-renewal: Effective” and “Next Payment Date” will be displayed in “MY PAGE”.
Attention!!
In the case of automatic renewal by credit card, the annual membership fee will be settled on the first day of the month in which the membership expires.
When the payment is completed, a “Notice of Payment Completion” will be sent to your registered e-mail address. Please be sure to check your email address for receipt of the payment. Also, please confirm that the renewal procedure has been successfully completed in “MY PAGE”.
For example: Membership expires on March 31, 2022
→ Credit card payment will be confirmed on March 1, 2022, and membership expiration date will be renewed on March 31, 2023.
Please set up your email to receive payment notice e-mails from “noreply@hubsynch.com”.
●In the event that auto-renewal settlement fails
If the credit card payment process fails, you will receive a “Notice of Payment Failure” in your registered e-mail address, and the message “Credit card payment for auto-renewal failed” will be displayed on your “MY PAGE”.
If you have received an email stating that the payment process has failed, or if you see a notice of payment failure on your “MY PAGE”, please make sure that your credit card information is registered correctly and apply for auto-renewal again before the last day of the month in which your membership expires.
For example: if your membership expires on March 31, 2022
→ You will be able to apply for re-payment until March 30, 2022.
The following are possible causes for credit card payment failure.
- The credit card is expired, and thus no longer valid
- The year and month of the expiration date are entered backwards
- The credit card holder’s name was entered incorrectly
- The card number was entered incorrectly
- The credit card limit has been exceeded
＊If there is any change in the expiration date of your credit card, you will not be able to make the payment.
＊If you are not able to complete the payment even after updating your credit card information, please apply with an available credit card or use a different renewal method.
＊If you have not received the “Notice of Payment Completion” or “Notice of Payment Failure” e-mails, it may mean that there is an issue with your membership renewal, and it may not be automatically renewed. So, please make sure that you can receive the emails and that your membership expiration date has been updated in “MY PAGE” before the expiration date.
●How to stop automatic renewal
If you wish to stop auto-renewal by credit card, please click “Stop auto-renewal here” in “MY PAGE” by the last day of the month before your membership expires.
For example: if your membership expires on May 31, 2021
→ You will be able to apply to stop automatic renewal until 23:59 on April 30, 2021.
Please note that the annual membership fee is not refundable even if you forget to complete the procedure to stop the automatic renewal after the annual membership fee has been paid.
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About "MY PAGE"
“MY PAGE” is a members-only site where the following services are available.
- Confirmation and change of membership registration information
- Membership renewal procedures (during the renewal period only)
- Application and suspension of automatic renewal
- Special contents(paid user)
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About "MY PAGE" Login
To log in to the members-only “MY PAGE”, you will need to enter your ID and password.
[How to log in]
Please follow the steps below to log in.
(1) Click the “Login here” button on the top page.
(2) Enter the following information in the ID and password fields.
ID → Email address when you registered as a member
Password → Alphanumeric characters (8 to 16 characters) that you set yourself when you registered as a member
(3) Click the “Login” button.
(4) When the “Usage Status” is displayed, login is complete.
[Common reasons for not being able to log in]
You may not have entered your ID and password in half-width alphanumeric characters.
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Checking and changing your registration information
If you would like to change your registration information, please go to “Check/Change Registration Information” in “MY PAGE” for “Heart9” members and make the changes yourself.
●How to change
To change your membership information, please log in to “MY PAGE” and enter your new membership information in the “Confirm/Change Registration Information” section.
Items that can be changed
If you wish to change your password, please let us know using the Heart9 inquiry form.
No change of membership name (transfer of membership rights) is allowed, regardless of whether the member is a family member or a friend.
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About changes to ID and Password
You can change your ID (email address) and password at “Check/Change Registered Information” in “MY PAGE” for “Heart9” members only.
●If you wish to change your ID or password,
Please log in to “MY PAGE” and enter your new ID (e-mail address) and password in the “Confirm/Change Registered Information” section.
Click here to login
●If you have forgotten your ID or password,
Please follow the instructions below to reset your ID (email address) and password.
[How to reset your password]
(1) Click on the “Login here” button at the bottom of the top page.
(2) Click the “Click here to reset your password” button.
(3) Enter your registered Heart9 email address and date of birth, then click the “Send” button.
(4) You will receive an email containing the URL for resetting your password to your registered email address.
Source address: noreply@hubsynch.com
Email title: [hubsynch] Notice of URL for password reset page
Click on the URL and enter a new password (8 to 16 alphanumeric characters).
Click the “Set Password” button, and when you see the message “Your password has been set”.
Go back to the top page and see if you can log in.
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About e-mail delivery
Heart9 provides various types of information by e-mail.
We do not resend e-mails, so if you have block rules or can only receive emails from specified domains to prevent spam e-mails, please make sure you can receive e-mails from the following domains before using this service.
◆Heart9 Mail Magazine
mag@global.tomohisayamashita.com
◆Email reply for questions and inquiries
customer@global.tomohisayamashita.com
◆New member information registration completion e-mail / Registration information change completion e-mail / Password reset e-mail
noreply@hubsynch.com
◆Annual fee: Order completion e-mail / Payment failure e-mail / Incomplete payment e-mail
noreply@hubsynch.com
[Common causes of undelivered e-mails]
If you are using a cell phone or smart phone (Android/iPhone) e-mail address, please make sure that you can receive e-mails from “global.tomohisayamashita.com” and “hubsynch.com” (excluding @) by adding the domain name or e-mail address in your settings.
If you are using a free e-mail address such as Yahoo! Mail or Gmail, please check your spam folder as it may be incorrectly classified as junk/spam mail.
The email address you have registered may be incorrect. Please check your registered information.
The capacity of your incoming mailbox may be full. Please organize your incoming mail folder and trash folder.
We do not take any responsibility for late or undelivered mail due to problems with the network or the mail server you are using.
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