We have compiled a list of frequently asked questions from our customers in the “Frequently Asked Questions” section.
Please refer to the “FAQ” before contacting Heart 9.
Heart9 provides various types of information by e-mail.
If you have block rules or can only receive emails from specified domains to prevent spam e-mails, please make sure you can receive e-mails from the following domains before using this service
＊If you contact us outside of business hours, we will reply to you on the next business day.
＊Before contacting us, please make sure that you can receive the domain name “@global.tomohisayamashita.com”.
＊Please note that we can only respond to inquiries in English. If you contact us in a language other than English, we may not be able to reply to your inquiry.
For inquiries about Heart9, please fill in your name, contact information, and the contents of your inquiry in the form after agreeing to the “Handling of Personal Information” below. The person in charge will contact you back. Please understand in advance that we may not be able to respond to inquiries for sales purposes.
We collect the following information about individuals.
We will use the personal information provided by you in the inquiry form only for the following purposes.
Providing your personal information is entirely voluntary, however, if you do not provide us with this information, we will not be able to contact you with a response to your inquiry.
The personal information you provide will be disposed of or deleted at our own responsibility as soon as the matter in question is resolved.
If you would like to request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, or deletion of the personal information you have provided, please contact the Personal Information Consultation Desk in Section 7.
Heart9 Personal Information Customer Service
Please contact us in English. If you contact us in a language other than English, we may not be able to reply to your inquiry.